Welcome to Chitrangoda (“we”, “us”, “our”). We care about your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using https://chitrangoda.com (the “Site”) you agree to this Policy.

1. Who we are

CHITRANGODA
822/1, West Kazipara, Mirpur, Dhaka-1216
Email: support@chitrangoda.com 
Phone: 01928730403

2. What this policy covers

This Policy applies to the Site, our online store, customer accounts, checkout, social logins (Facebook, Google), coupons, and customer support channels.

3. Information we collect

3.1 You provide directly

• Account details: name, email, password (hashed), phone (optional), delivery address(es).
• Orders: products, amounts, coupon use, delivery instructions.
• Support: messages, attachments, return/exchange details.
• Social Login (Facebook/Google): profile name, email (when provided), platform ID, profile image URL.

3.2 Collected automatically

• Device & usage: IP address, browser, pages viewed, time on page, referring URLs.
• Cookies & similar: to keep you signed in, remember cart items, and measure performance.

3.3 From third parties (when you allow)

• Payment gateways: payment status & reference (we do not store full card data).
• Delivery partners: tracking updates.
• Analytics/ads partners: aggregated insights and campaign performance.

4. How we use your information

• Provide the service: account creation, login, cart, checkout, order fulfillment.
• Customer care: respond to queries, handle returns/refunds.
• Personalization: remember preferences, show relevant products or offers.
• Security & fraud prevention: detect suspicious activity.
• Legal/compliance: invoices, tax, and record-keeping.
• Marketing (with controls): send updates, offers, and newsletters (you can opt out at any time).

Legal bases (where applicable)

• Contract: to process your orders and provide the Site.
• Legitimate interests: improve the Site, prevent fraud, understand performance.
• Consent: email marketing, certain cookies, social logins.
• Legal obligation: invoices/tax records.

5. How we share information

We don’t sell your personal data. We share it only with:

• Service providers: hosting, security, analytics, email/SMS, customer support.
• Payment processors: to take payments and process refunds.
• Delivery partners: to ship your order.
• Compliance: law enforcement or regulators, when required by law.
• Business transfers: in the event of a merger, acquisition, or asset sale.

[Optionally list key processors, e.g., “Stripe/SSLCommerz/bKash/Nagad”, “Meta Pixel/Google Analytics”.]

6. Cookies & tracking

We use cookies to:

• Keep you signed in and remember your cart
• Measure site performance and fix issues
• Personalize content and offers

You can control cookies via your browser settings. Disabling some cookies may affect functionality.

7. Social login specifics

When you choose Continue with Facebook or Continue with Google, those platforms share the data you permit (typically name and email). We use it to create/sign in your customer account.

• Facebook data deletion: You can request deletion via Facebook or by contacting us. Facebook will call our endpoint to start the process: https://chitrangoda.com/facebook-data-deletion-request-callback.

8. Payments

We rely on third-party gateway(s) to process payments securely. We receive payment status/IDs but do not store full card numbers or CVV. For details, see your gateway’s privacy policy.

9. Data retention

• Accounts & orders: retained for as long as your account is active and as required for legal/tax purposes.
• Marketing data: kept until you unsubscribe or your consent is withdrawn.
• Logs & analytics: kept for a reasonable period for security and performance.

We delete or anonymize data when it is no longer needed.

10. Your rights & choices

Subject to applicable law, you can:

• Access the data we hold about you
• Update/correct your information
• Delete your account (unless we must keep certain records by law)
• Opt out of marketing at any time (via email footer link or by contacting us)

To make a request, email support@chitrangoda.com from your registered email.

11. Children’s privacy

Our Site is not directed to children under 13 (or the age required by local law). We do not knowingly collect data from children. If you believe a child has provided data, contact us to delete it.

12. International transfers

Your data may be processed outside your country. We take steps to ensure appropriate safeguards consistent with this Policy and applicable laws.

13. Security

We use reasonable technical and organizational measures (HTTPS/TLS, access controls, hashed passwords, least-privilege access) to protect your data. No method is 100% secure; report any concerns to support@chitrangoda.com .

14. Third-party links

The Site may link to third-party sites. Their privacy practices are governed by their own policies.

15. Changes to this Policy

We may update this Policy to reflect changes in our practices or for legal reasons. We’ll post the new version here with an updated “Last updated” date. Significant changes may be notified via email or Site notice.

16. Contact us

Questions or requests?
Email: support@chitrangoda.com 
Address: 822/1, West Kazipara, Mirpur, Dhaka-1216